GridColo

Comprehensive guide explaining the two primary access control configurations (Type 1: HID + Suprema, Type 2: UniFi) found at GridColo facilities.

Defines how customers, vendors, and visitors gain access to GridColo facilities, including role-based permissions, escorts, and revocation procedures.

Explains the process for obtaining, using, and safeguarding badges and biometrics, with rules for permanent vs. temporary credentials.

Clarifies expectations for customer staff, escorted guests, and rules around unescorted access within facilities.

Health, safety, and conduct requirements for all non-GridSite personnel working within GridColo facilities, including PPE requirements and emergency procedures.

Additional obligations for vendors and contractors, including insurance, training, and adherence to approved methods of procedure (MOPs).

Evacuation routes, muster points, alarm signals, and expectations for customer/vendor personnel during an emergency.

Comprehensive guidelines for safe introduction, handling, storage, and removal of hazardous materials within GridColo facilities to protect personnel and equipment.

Structured processes ensuring all work within GridColo facilities is performed safely, with proper documentation, approval, and oversight to minimize risk.

Framework for scheduling, communicating, and executing facility maintenance to ensure continuous operation and minimize customer impact.

Process by which outside vendors are qualified and approved to perform work onsite for customers, including prequalification and oversight requirements.

Baseline code of conduct: no smoking, no photography without permission, prohibited items, noise control, and cleanliness standards for all facility users.

Specific behavioral guidelines for working in shared spaces: quiet operations, equipment handling, and no interference with other tenants.

Guidelines for maintaining allocated space, including labeling, cabling, and power management requirements for customer areas.

Rules for equipment deliveries, shipping/receiving, staging areas, temporary storage, and dock scheduling procedures.

Comprehensive guidelines for video surveillance systems, monitoring protocols, and biometric authentication within GridColo facilities.

Explains how GridColo protects personal data collected through access control systems, biometrics, and surveillance.

Sets expectations around uptime, redundancy, and GridColo's obligations to customers (aligned with SLA terms).

Details how customers submit service requests, expected response times, and escalation paths.

Structured framework for resolving disagreements and enforcing compliance with GridColo policies through fair and predictable processes.